Shipping & Policies

Welcome

Welcome to our shop! Everything we have listed on here, has been personally made by either myself (Michelle) or my husband Ryan! :) We've lived in the Traverse City area for most of our lives! We have always had a passion for Petoskey Stones, so a few years ago (2014) we decided to take a chance and dive into polishing Petoskey Stones! We always love to hear from our customers!

Payments

Payment for all custom orders must be completed in advance before we will start any custom orders.

Shipping

We ship everything that is in stock within 1-2 business days if not by the next day! Custom orders can take anywhere from 1-3 weeks to be completed. Please contact us today for a free quote and estimated shipping time for your custom order!

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

We ALWAYS guarantee our products! If you receive something and it's damaged, or not what you expected, you have 30 days to please let us know so we can make it right! We will either replace it with a similar product (because everything is made out of natural stones so nothing will ever be exactly the same) or give you a refund! If you do decide to return an item, you are responsible for the return shipping costs. The choice is yours! We NEVER want you to be unhappy with any purchase from us!

Please note: although we do welcome returns or exchanges for any of our standard items. If you placed a custom order that requires us to personalize an item, then unfortunately it is nonreturnable. We do make every attempt possible to make sure you know exactly what you are receiving before we ship a custom order! We make sure to send quality pictures of all custom orders for approval before shipping! Once we get that approval, the item becomes nonreturnable.

Additional

We also do custom work!! Is there something you've seen somewhere and you would like us to make?! Let us know! Do you have an idea that you need help bringing to life?! We can help make that vision become a reality! Do you have a special knife that you want the handles replaced with Petoskey Stones?! We do that too!! Any questions or ideas, let us know! We are always looking for new creations!! :)

We also offer wholesale for local stores! Contact us today to see if our products would be a perfect fit for your store!!!