Payment for all custom orders must be completed in advance before we will start any custom orders.
We ship everything that is in stock within 1-2 business days if not by the next day! Custom orders can take anywhere from 1-3 weeks to be completed. Please contact us today for a free quote and estimated shipping time for your custom order!
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
We ALWAYS guarantee our products! If you receive something and it's damaged, or not what you expected, you have 30 days to please let us know so we can make it right! We will either replace it with a similar product (because everything is made out of natural stones so nothing will ever be exactly the same) or give you a refund! If you do decide to return an item, you are responsible for the return shipping costs. The choice is yours! We NEVER want you to be unhappy with any purchase from us!
Please note: although we do welcome returns or exchanges for any of our standard items. If you placed a custom order that requires us to personalize an item, then unfortunately it is nonreturnable. We do make every attempt possible to make sure you know exactly what you are receiving before we ship a custom order! We make sure to send quality pictures of all custom orders for approval before shipping! Once we get that approval, the item becomes nonreturnable.
We also do custom work!! Is there something you've seen somewhere and you would like us to make?! Let us know! Do you have an idea that you need help bringing to life?! We can help make that vision become a reality! Do you have a special knife that you want the handles replaced with Petoskey Stones?! We do that too!! Any questions or ideas, let us know! We are always looking for new creations!! :)
We also offer wholesale for local stores! Contact us today to see if our products would be a perfect fit for your store!!!